Shinjuku Station is a mad rush, a bewilderment, a confusion of crowds. At night it is the centre of some of Tokyo’s brightest neon, and at rush hour it is the busiest train station in the world. Even in the quiet after the last train and before dawn, homeless people sleep in the shop doorways. Three rail systems and two metro lines converge here, serving three and a half million commuters, shoppers, and tourists daily. At rush hour, the crowds can be staggering.

Shinjuku is big. Japan Rail (of Rail Pass fame) is responsible for fourteen colour-coded tracks, which run from seven roughly parallel platforms and will get you pretty much anywhere in Tokyo. At any time of day the station is busier than most places outside of Japan. Rush hour at Shinjuku is for masochists. Starting in the morning around eight, Shinjuku-bound trains bring workers in from the suburbs, and the circle Yamanote Line and the impressively and famously packed metro system distributes them around the city. In the evening the process reverses, and it’s breathing room only from around six until well after ten.

Once you’re behind the ticket gates, it’s easy enough to follow the colour-coded signs to your platform, though there are the usual distractions of omiyage shops, coffee stands, and stores and kiosks selling the traditional ekiben boxed lunch. It’s getting out that’s the problem. If you’re meeting someone or planning to be somewhere at a certain time, make very sure you know exactly which exit you need. The Odakyu and Keio lines also have separate West and South Exits, and it’s easy to get disoriented. Once you’ve passed through the ticket gates, you’re out, and you’ll find that it’s a long and frustrating walk around the station to the exit you were hoping for. To make this more confusing, there’s never just one exit, and Japan Rail alone has a West Exit, a Central West Exit, an East Exit and a Central East Exit, a Southeast Exit, a South Exit, and a New South Exit.

However, there are two ways of avoiding this: you can buy the cheapest ticket possible and go back inside, or, you can use the corridor conveniently provided by the Lumine 1 & 2 department stores. Lumine is, interestingly enough, owned by Japan Rail, and from near the Keio Line West Exit you can navigate by signs to the South Exit or the East Exit.
Arriving at the station around noon is the best way to actually enjoy Shinjuku, though most of the lockers will be full by then. There’s plenty to do at every exit, so if you don’t have specific plans the best way to enjoy yourself is to relax, wander, and not to worry There are places to eat, both within the Lumine concourse and outside the station buildings, and most of them considerately provide English language or picture menus. Tokyu Hands, Takashimaya, and Yodobashi Camera (plus the Odakyu and Keio department stores) provide enough shopping to satiate even the most purchase-hungry of shoppers, and if you understandably find yourself craving green space there’s Shinjuku Central Park and Shinjuku Gyoen Gardens, signposted both inside and outside the station.

What makes all this work for the traveller is that there are plenty of signs everywhere, for everything, and the trick is to follow them. Unlike, say, Heathrow Terminal 2
, signs for either the JR (South Exit) or the Keio (West Exit) highway bus station will not lead you to a dead end hall or the men’s toilets, but will, eventually, take you to the bus you want, which will depart promptly at the appointed time to whisk you off to some quieter, less crowded part of Japan.

Suggested reading:
Haruki Murakami’s A Wild Sheep Chase: A Novel
isn’t actually set in Shinjuku, though the station does crop up occasionally, and it’s a good read no matter what your excuse.
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